Call us on 0800 0857 857
15 – 16 July 2025
Online via Microsoft Teams
An intermediate level course for those with some experience and knowledge of MS Excel who are interested in building up their skills.
This course will be delivered on Teams and it will take place over two morning sessions:
Tuesday 15th July – 9:30am to 13:00pm
Wednesday 16th July – 9:30am to 13:00pm
30 July 2025 9:00am–12:00pm
This two hour course is delivered via Zoom and is aimed at members tackling difficult conversations or topics, or who may often have service users who are aggressive or angry on the telephone. Learn how to communicate effectively over the telephone and how to de-escalate challenging callers. On completion of this Dealing with Difficult Telephone […]
30 July 2025 1:00pm–4:00pm
Online via Zoom
This course is aimed at members who are required to work alone or visit service users or clients at their homes or other locations outside of the office.
6 August 2025 12:00pm–1:00pm
Online via Microsoft Teams
This bitesize 60 minute workshop is suitable for all members who want support in understanding how to communicate better in a range of situations, to differing audiences and for differing reasons.
13 August 2025 10:00am–1:00pm
An online course via Microsoft Teams for members who are interested in getting started with mentoring
27 August 2025 9:00am–12:00pm
Online via Zoom
This course will be of benefit to members who are required to deal with angry, aggressive or challenging young people through the course of their work. Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.
27 August 2025 1:00pm–4:00pm
Online via Zoom
This course is aimed at members who may be required to work with angry, aggressive or challenging people during their working day.
3 September 2025 10:00am–4:00pm
Are you a Disabled Members Branch Officer or Contact or a disabled member who wants to get more active in your branch? Join us for the one day Disabled Members Branch Officer training. This training is for disabled members and will focus on: Working for disability equality in UNISON Role of branch disabled members officer […]
8 September 2025 10:00am–4:00pm
This face to face workshop is for newly appointed LGBT+ Officers across all sectors.
This session will focus on defining the role of a LGBT+ branch officer or contact.
9 September 2025 9:30am–1:00pm
An online half-day course delivered over Microsoft Teams is aimed primarily at recently appointed Branch Treasurers.
