Call us on 0800 0857 857
27 August 2025 9:00am–12:00pm
Online via Zoom
This course will be of benefit to members who are required to deal with angry, aggressive or challenging young people through the course of their work. Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.
27 August 2025 1:00pm–4:00pm
Online via Zoom
This course is aimed at members who may be required to work with angry, aggressive or challenging people during their working day.
10 September 2025 1:00pm–2:00pm
Online via Microsoft Teams
The content of this session is relevant to all UNSION workplaces and it guides you through the features and strategies to enable you to deliver timely and appropriate care to those you are supporting.
17 September 2025 9:00am–4:30pm
It can be difficult to recognise when members have a realistic chance of proving race discrimination and activists may lack confidence in this area. This course will give practical skills for discussing members’ concerns and recognising potential cases. More generally, it will build skills of interviewing members and analysing evidence which can be applied to […]
24 September 2025 9:00am–1:00pm
Looking at protected characteristics under the Equality Act, this half day course will talk about discrimination on the basis of religion or philosophical belief. The session will cover direct discrimination against workers because of their religion; the position when workers need time off for religious Sabbaths, holidays or prayers; free speech and the limits to […]
8 September – 17 October 2025
Our online course for elected stewards delivers the same learning outcomes as the face-to-face Stage 1 + Stage 2 workplace representatives course combination.
