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15 – 16 July 2025
Online via Microsoft Teams
An intermediate level course for those with some experience and knowledge of MS Excel who are interested in building up their skills.
This course will be delivered on Teams and it will take place over two morning sessions:
Tuesday 15th July – 9:30am to 13:00pm
Wednesday 16th July – 9:30am to 13:00pm
30 July 2025 9:00am–12:00pm
This two hour course is delivered via Zoom and is aimed at members tackling difficult conversations or topics, or who may often have service users who are aggressive or angry on the telephone. Learn how to communicate effectively over the telephone and how to de-escalate challenging callers. On completion of this Dealing with Difficult Telephone […]
30 July 2025 1:00pm–4:00pm
Online via Zoom
This course is aimed at members who are required to work alone or visit service users or clients at their homes or other locations outside of the office.
6 August 2025 12:00pm–1:00pm
Online via Microsoft Teams
This bitesize 60 minute workshop is suitable for all members who want support in understanding how to communicate better in a range of situations, to differing audiences and for differing reasons.
13 August 2025 10:00am–1:00pm
An online course via Microsoft Teams for members who are interested in getting started with mentoring
27 August 2025 9:00am–12:00pm
Online via Zoom
This course will be of benefit to members who are required to deal with angry, aggressive or challenging young people through the course of their work. Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.
27 August 2025 1:00pm–4:00pm
Online via Zoom
This course is aimed at members who may be required to work with angry, aggressive or challenging people during their working day.
10 September 2025 1:00pm–2:00pm
Online via Microsoft Teams
The content of this session is relevant to all UNSION workplaces and it guides you through the features and strategies to enable you to deliver timely and appropriate care to those you are supporting.
16 September 2025 12:30pm–1:30pm
Online via Microsoft Teams
This workshop, created and delivered by UNISON, is designed to provide ways in which you can manage your stress both in work and for your personal life.
