Conflict Management for School Support Staff

12 March 2025 4:00pm–5:30pm

Taking place online via Zoom

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This online course is for members working in schools.

This session will focus on ways to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.

The workshop will be delivered by Jez Brigham from 2resolve, in partnership with UNISON.

In this this session, participants will:

  • Understand how to appropriately and effectively respond to anger and aggression
  • Identify how to effectively plan for managing angry and aggressive people
  • Recognise the different stages of conflict escalation
  • Utilise strategies to diffuse and calm anxious and aggressive people
  • Remain calm and composed to ensure the most positive outcome
  • Interpret body language and be more aware of the signals that you are projecting
  • Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS)

Attendees should expect to have your camera on and interact with the tutor and other attendees via your mic and the chat function.

The session will be held via Zoom on 12th and 13th March from 16:00 to 17:30pm both days.

Spaces are limited and will be allocated on a first come, first served basis to members working in schools.

How to Apply

To apply for a place on this session, please complete and submit the following form:

Conflict Management for School Support Staff - March 2025

  • If you don't know your membership number please tell us your home postcode so we can find it for you.
  • We will use this information to check your UNISON membership and to send you information about attendance. If we are able to offer you a place on your chosen course then you will receive an email from us with further information.

  • UNISON Learning & Organising Equality Monitoring Form

  • This section of the form is entirely voluntary; however your co-operation would be appreciated. UNISON gathers this information so that participation in education and training can be monitored. This allows us to identify where there are areas of underrepresentation and work with our colleagues in the wider union to address any barriers to equal access.
  • We appreciate that some of the categories below are limited, but within these constraints, please give the answer most applicable to you.
  • This information will be used to update your UNISON membership records and will be treated in the strictest confidence.

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