Dealing with difficult face to face conversations December 2024

18 December 2024 10:00am–12:30pm

This online course is aimed at members who are regularly faced with tackling difficult face to face conversations. Learn how to communicate effectively and de-escalate challenging people.

On completion of this course you will be able to:

  • Understand how to appropriately and effectively respond to anger and aggression
  • Identify how to effectively plan for managing angry and aggressive people
  • Utilise strategies to diffuse and calm anxious and aggressive people
  • Remain calm and composed to ensure the most positive outcome
  • Recognise that the way you respond to a person will impact on their response to you
  • Use a range of coping strategies to use during and after an aggressive conversation

This course will be delivered online via Zoom on Wednesday 18th December from 10am – 12.30pm. To apply for a place please complete and submit the form below:

Dealing with difficult face to face conversations Dec 2024

  • If you don't know your membership number please tell us your home postcode so we can find it for you.
  • We will use this information to check your UNISON membership and to send you information about attendance. If we are able to offer you a place on your chosen course then you will receive an email from us with further information.

  • UNISON Learning & Organising Equality Monitoring Form

  • This section of the form is entirely voluntary; however your co-operation would be appreciated. UNISON gathers this information so that participation in education and training can be monitored. This allows us to identify where there are areas of underrepresentation and work with our colleagues in the wider union to address any barriers to equal access.
  • We appreciate that some of the categories below are limited, but within these constraints, please give the answer most applicable to you.
  • This information will be used to update your UNISON membership records and will be treated in the strictest confidence.

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