This online course delivered by a specialist tutor via zoom is aimed at all members who have face to face conversations at work and may often be faced with tackling difficult conversations or topics, or who may often have service users who are aggressive or angry while face to face.
On completion of this Dealing with face to face conversations course you will be able to:
· Understand how to respond to anger and aggression appropriately and effectively.
· Identify how to effectively plan for managing angry and aggressive people
· Utilise strategies to diffuse and calm anxious and aggressive people
· Remain calm and composed to ensure the most positive outcome
· Recognise that the way you respond to a someone will impact on their response to you
· Use a range of coping strategies to use during and after an aggressive conversation
Participation expectations
Attendees should expect to fully participate in this session involving up to 30 people. If possible, you should have your camera on and interact with the tutor and other attendees via your mic and the group chat.
Session Details
The session will be held on zoom on Thursday 9th October from 09:00 to 12:00
Spaces are limited and will be allocated on a first come, first served, basis – if there is high demand for this course we will look, where possible to put more on to meet this need.
How to Apply
To apply for a place on this session, please complete and submit the following form