Dealing with Violence and Aggression in the Workplace October

12 October 2026 9:00am–12:00pm

This online workshop is aimed at all members who may be required to work with angry, aggressive or challenging adults in the course of their work day.

This session, delivered by 2Resolve, will show you how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.

Learning Outcomes

By the end of this session, participants will be able to:

  • Identify how to effectively plan for managing angry and aggressive people
  • Recognise the different stages of conflict escalation
  • Utilise strategies to diffuse and calm anxious and aggressive people
  • Remain calm and composed to ensure the most positive outcome
  • Understand how to respond to anger and aggression appropriately and effectively
  • Interpret body language and be more aware of the signals that you are projecting
  • Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS).

During the session, attendees should expect to have their camera on and interact with the tutor and other attendees via their mic and the group chat.

The session will be held online via Zoom on Monday 12th October from 9am to 12pm.

Spaces are limited and will be allocated on a first come, first served, basis.

To apply for a place, please complete and submit the following form:

Dealing with Violence and Aggression in the Workplace October 2026

  • If you don't know your membership number please tell us your home postcode so we can find it for you.
  • We will use this information to check your UNISON membership and to send you information about attendance. If we are able to offer you a place on your chosen course then you will receive an email from us with further information.

  • UNISON Learning & Organising Equality Monitoring Form

  • This section of the form is entirely voluntary; however your co-operation would be appreciated. UNISON gathers this information so that participation in education and training can be monitored. This allows us to identify where there are areas of underrepresentation and work with our colleagues in the wider union to address any barriers to equal access.
  • We appreciate that some of the categories below are limited, but within these constraints, please give the answer most applicable to you.
  • This information will be used to update your UNISON membership records and will be treated in the strictest confidence.

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