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25 September 2026 9:30am–12:30pm
Online via Zoom
This online course delivered by a specialist conflict management tutor from 2resolve is delivered via Zoom and is aimed at all members who need to make telephone calls at work and may often be faced with tackling difficult conversations or topics over the telephone, or who may have phone calls with people who are aggressive or angry while on a call.
28 September 2026 9:00am–1:00pm
This half-day course is part of our expanding set of courses on discrimination under the Equality Act 2010. It looks at the protection against discrimination in relation to ‘gender reassignment’ and the limitations of that protection in terms of gender identity generally. As well as covering what ‘gender reassignment’ might mean under the Act, the course […]
29 September 2026 4:00pm–5:00pm
Online via Microsoft Teams
This 60 minute workshop, delivered by Caroline Cleghorn, offers the perfect starting point for anyone interested in learning BSL and taking the next steps on their signing journey.
12 October 2026 9:00am–12:00pm
This online workshop is aimed at all members who may be required to work with angry, aggressive or challenging adults in the course of their work day. This session, delivered by 2Resolve, will show you how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict. Learning Outcomes By the end […]
11 November 2026 9:00am–1:00pm
A recent addition to our set of on-line courses looking at protected characteristics under the Equality Act, this half day course will talk about discrimination on the basis of age. This half day age discrimination course will look at the meaning of ‘age’ under the Equality Act; the unique defence to direct age discrimination; and […]
17 November 2026 9:00am–4:00pm
It can be difficult to recognise when members have a realistic chance of proving sex discrimination and activists may feel unconfident in this area. This course will give practical skills for discussing the matter with members and recognising possible cases. More generally, it will build skills of interviewing members and analysing evidence which can be […]
23 November 2026 9:00am–4:00pm
This course is part of our expanding set of courses on discrimination under the Equality Act 2010. It goes well with our course on sex discrimination law which covers flexible working issues and menopause discrimination. This one-day course works through a film and discusses how to interview a member sensitively, how to prove that sexual […]
