Supporting your Team

24 January 2024 9:30am–4:30pm

This is a full-day online course, which helps managers, supervisors and team leaders gain skills and tools to support team members who work in emotionally demanding roles and environments that bring them into daily contact with vulnerable customers, client or service users. 

Increasingly, front line teams are supporting growing numbers of customers with wide-ranging, and often complex, needs and vulnerabilities. As work – and workload – becomes more intense and demanding anxiety, stress and burnout are not uncommon. In high-pressured roles and environments, managers need to support their teams’ emotional wellbeing to help them stay resilient and engaged. 

Supporting your team is an interactive one-day course facilitated by an expert from Samaritans via Zoom. This course will help participants to: 

  • Understand the connection between their leadership role and a positive workplace that supports team wellbeing and performance. 
  • Appreciate the importance of emotional health and resilience in their team. 
  • Recognise the warning signs of stress in team members. 
  • Develop listening skills to have supportive conversations with team members. 
  • Explore ways to encourage and support individual and team wellbeing. 

The closing date for applications is 15th January 2024

To apply for a place on this course please complete and submit the following form:

Supporting Your Team - 24th January 2024

    This course is only open to UNISON members
  • If you don’t know your membership number please tell us your home postcode so we can find it for you.
  • We will use this information to check your UNISON membership and to send you information about attendance. If we are able to offer you a place on your chosen course, then you will receive an email from us with further information.
  • UNISON Learning & Organising Equality Monitoring Form

  • This section of the form is entirely voluntary; however your co-operation would be appreciated. UNISON gathers this information so that participation in education and training can be monitored. This allows us to identify where there are areas of underrepresentation and work with our colleagues in the wider union to address any barriers to equal access.
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