9 March 2023 1:30pm–4:00pm
This virtual course, delivered using Microsoft Teams by a specialist tutor is aimed at Social workers who may be required to work with angry, aggressive or challenging people in the course of their work day.
Learn how to communicate effectively and how to apply practical strategies to de-escalate and resolve conflict.
On completion of this Conflict Management course you will be able to:
- Identify how to effectively plan for managing angry and aggressive people
- Recognise the different stages of conflict escalation
- Utilise strategies to diffuse and calm anxious and aggressive people
- Remain calm and composed to ensure the most positive outcome
- Understand how to appropriately and effectively respond to anger and aggression
- Interpret body language and be more aware of the signals that you are projecting
- Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS)
This session will be delivered online via Teams on Thursday 9th March, 1.30 – 4pm. To apply for a place please complete and submit the form below.
If you are not a social worker and believe that this course would be of benefit to you in your role then please complete the application form and select the option that states – ‘I am not a social worker but am very interested in this training’