16 March 2023 10:00am–12:30pm
This ½ day online course delivered by a specialist tutor via Microsoft Teams is aimed at local government workers who may often face anger and aggression from service users this course aims to share best practice and build on your existing knowledge and skills. You will learn how to remain calm and further develop your skills and confidence when dealing with conflict.
The course will help you to:
- Identify how to effectively plan for managing angry and aggressive people
- Recognise the different stages of conflict escalation
- Utilise strategies to diffuse/de-escalate and calm anxious and aggressive people
- Remain calm and composed to ensure the most positive outcome
- Understand how to appropriately and effectively respond to anger and aggression
- Interpret body language and be more aware of the signals that you are projecting
- Maintain physical ‘safe’ distance and demonstrate Positive Defensive Standing (PDS)
This course will be delivered online via Teams on Thursday 16th March, 10am – 12.30 pm. To apply for a place please complete and submit the form below.
(If you are not a local government worker and believe that this course would be of benefit to you in your role then please complete the application form and select the option that states – ‘I am not a local government worker but am very interested in this training’)